i-Tell

Interactive Voice Response (IVR) Development Tool

State of the art, high capacity advanced IVR with speech recognition capabilities allow your customers access to information via touch-tone telephone or voice commands

By supporting both Analog and SIP trunks, i-Tell System supports all kind of PBXs.

I-Tell is a completely customisable IVR system, allowing the creation of any application to your exact specification.

I-Tell is empowered with faxing, SMS, Email capabilities.

Introduction:

  • i-Tell makes it simpler and more cost effective to deploy customer interaction solutions based on speech response. i-Tells leading speech and touchtone solution can be deployed in any industry standard based platform, providing customers with a flexible, cost saving solution encompassing VoIP and speech technologies.
  • i-Tell is a fully hosted, professional, and very competitively priced automated & uninterrupted IVR service, that focuses on exceeding the customers’ expectations upon delivery.

Benefits and Uses:

  • i-Tell is a self rewarding ‘return on investment’ product that reduces costs dramatically while enhancing the quality of customer service.
  • i-Tells advanced features provide a ‘write once’ application system, allowing for quick deployment and on a variety of popular telephone lines or trunk types, in any country, and with minimal changes.
  • i-Tell improves your service by giving customers ‘round the clock’ dynamic, real-time voice access to your business, to carry out routine inquiries and service requests by responding to a series of voice and touch-tone interactions.
  • With the same number of agents, businesses can increase efficiency while improving profitability.
  • i-Tell is integrateable with other technologies allowing for the development of more features.
  • Information is gathered and acted upon all in one place, ensuring order accuracy.
  • Industry standards based software maximizes flexibility: Support of several server types offers enterprises the ability to design solutions with the right port density and the reliability required for their self service application.
  • Utilising IVR technology to automatically gather customer ordering and delivery information.
  • Reduce costs by relying less on human live support.

Features:

  • Easy to use Drag and Drop GUI Development Studio.
  • Open architecture.
  • Supports Analogue, E1, and SIP trunks.
  • Expandable from 2 to 240 channels per system.
  • Easy to use setup wizard.
  • Facilitates development Enhance your application with powerful computer telephony (CT) features, without having the expertise.
  • Text-to-Speech As i-Tell interacts with callers, it can read information from databases or files and use Text-to-Speech technology to play back information to callers.
  • Speech Recognition Unlike other software solutions on the market that require callers to enter information as digits, i-Tell can ask callers to verbally input their information.
  • Internets ready i-Tell has the ability to send and receive email messages from the internet and subsequently initiate calls based on the information it receives.
  • Language support enables the development of applications that can be used in the Middle East region.

Other Products

I-Bill is a web-based solution that helps organizations monitor telecom usage as well as controlling telecom spending.Find Out More
i-Call is a computerized system that automatically dials batches of telephone numbers.Find Out More
i-Connect is a flexible PBX solution for small businesses that need a telecommunication system that can easily adapt during their changing and growing needs.Find Out More
A powerful analytical performance measurement tool for call centers to evaluate operator and centre performanceFind Out More
A powerful & intelligent call recording system that you can completely rely on for Quality Assurance, performance monitoring and security.Find Out More
An integrated marketing solutions for medium and large corporations extremely popular way of sending bulk SMS.Find Out More
An Automatic Call Distributor (ACD) that handles & directs calls to the extensions or telephones used to receive calls using advanced algorithms.Find Out More